Banquet Supervisor

Location: Kampala, Uganda

Join our Team

Méstil Hotel & Residences is committed to delivering exceptional hospitality experiences through outstanding service, elegant event spaces, and personalized guest care. We are seeking a passionate and experienced Banquet Supervisor to support the successful execution of meetings, conferences, weddings, and special events. If you are service-driven, detail-oriented, and enjoy creating memorable guest experiences, we invite you to join our dynamic Food & Beverage team.

Position Summary

The Banquet Supervisor is responsible for overseeing banquet operations during assigned shifts and ensuring the smooth and professional execution of all events. This role serves as the primary point of contact for clients during events, supervises banquet staff, coordinates service flow, and ensures all hotel service and quality standards are met. The Banquet Supervisor works closely with the Banquet Manager, kitchen team, and other departments to deliver seamless and memorable event experiences.

Key Responsibilities

• Supervise banquet operations during meetings, conferences, weddings, and special events.
• Serve as the main point of contact for clients and guests during events, ensuring professional and personalized service.
• Coordinate event setup, service delivery, and breakdown according to event orders and hotel standards.
• Lead and supervise banquet team members, ensuring efficient workflow and teamwork.
• Conduct pre-shift briefings and assign duties to ensure smooth operations.
• Monitor service quality and ensure guest satisfaction throughout the event.
• Address guest requests, concerns, or complaints promptly and professionally.
• Ensure compliance with hygiene, safety, and hotel operational standards.
• Collaborate closely with Event Sales, Kitchen, Housekeeping, and other departments to ensure flawless event execution.
• Take responsibility for shift operations and ensure all procedures are followed.

Qualifications and Requirements

• Diploma or vocational training in Hospitality Management, Hotel Management, or related field preferred.
• Minimum of 2 years of experience in banquet operations, food & beverage service, or event management.
• Prior supervisory or leadership experience is an advantage.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work under pressure while maintaining professionalism.
• Strong team leadership skills with a hands-on and proactive approach.
• Fluency in English required; additional languages are an advantage.

What We Offer

• A supportive and professional working environment.
• Opportunities for career growth and professional development.
• Structured onboarding and training programs.
• Staff meals during working hours.
• Employee engagement activities and wellness initiatives.
• The opportunity to work with a dedicated team committed to excellence in hospitality.

Our Commitment

At Méstil Hotel & Residences, we value diversity, professionalism, and teamwork. We are committed to providing an inclusive workplace where all employees are respected and empowered to grow. Our team members are at the heart of our success, and we strive to create an environment where you can build your career and deliver exceptional guest experiences.